Delivering Added Value

Pro Solutions is accredited by IBM as a Support Providing Partner for IBM Cognos products, and the Pro Solutions Support Desk is central to this offering. Our objective is to deliver real added value to this important component of the total cost of ownership of software licenses.

 

The following services are included when product Service and Support is billed through Pro Solutions:

 

• Verified call logging telephonically or on-line
• Telephonic support with escalation according to an agreed SLA
• Monthly client calls to review problem resolution and agree future actions
• Annual (or by customer request) workshops to discuss, agree and plan for execution of Information Management and BI Strategy
• Advice on training or other productivity enhancing actions based on our review of the customers support history

Premium Services

In addition we are able to offer additional premium services to our support offering such as:

• IBM Cognos License Usage – This will allow our customers to monitor and report on all users who log onto the IBM Cognos environment on a daily, weekly or monthly basis
• IBM Cognos Activity Usage – This will allow the customer to monitor and report on defined user activity on the system; for example:
  1. Executed reports by user, package, by time period
  2. Monitor failed reports and the reason for failing
  3. Report execution history
  4. Reports that are not used in specific time period
  5. Execution times of all reports on the system
  6. Abnormal termination of reports
• Automation of administration function – Pro Solutions will set up, install and monitor automated processes which will activate and report on many of the daily administrative tasks necessary to manage the IBM Cognos BI implementation. For example:
  1. Automation of Daily Content Store Backups
  2. Monitoring of your Content Store growth
  3. Automation of IBM Cognos Cube builds
  4. Monitoring and Automation of ETL routines
  5. Monitoring server usage of your IBM Cognos Solution